Air India, Adani Airports launch online duty-free shopping

Delhi : Air India and Adani Airport Holdings Limited (AAHL) have launched a digital duty-free shopping service aimed at allowing international passengers to purchase airport retail products before they travel. The platform is integrated into Air India's website and mobile app, giving eligible travelers the option to browse products, place orders and make payments online. Purchases can then be collected from designated duty-free counters at participating airports. The service initially covers Ahmedabad, Jaipur, Lucknow, Mangaluru, Mumbai, Navi Mumbai and Thiruvananthapuram, with the companies planning to extend it to additional airports. Air India said customers will receive introductory discounts of up to 25% from standard retail prices, with some offers eligible for additional bank promotions and seasonal benefits. The online catalog includes fragrances and cosmetics, confectionery, electronics and alcoholic beverages. Members of Air India's Maharaja Club loyalty program will also earn three Maharaja Points for every INR 100 spent on eligible duty-free purchases. The service is also available to travelers on qualifying codeshare itineraries, including flights operated by Air India Express. The companies said the initiative combines Air India's digital customer platform with AAHL's airport retail operations, allowing passengers to arrange duty-free purchases as part of their travel plans.