More than 24,000 Emirates cabin crew and ground staff complete training on hidden disabilities
Dhaka: To further enhance support services for travellers with hidden disabilities including Autism, Emirates has rolled out specialised training to more than 24,000 global cabin crew and ground staff, collaborated with Dubai Airport on a useful travel planner and autism friendly route to make the pre-boarding experience more seamless, among others.
More than 24,000 cabin crew and ground staff globally have completed Emirates ‘Introduction to Autism and Hidden Disabilities’ training. The online course was first launched in 2022 and covers a range of topics including recognising autism, practical tips on how to assist passengers with hidden disabilities, responding with empathy, and information on the official support systems to help passengers in the airport.
Emirates supports passengers with hidden disabilities by providing as much information in advance as possible, so that families can plan, rehearse, and be reassured about their upcoming travel. Other supports include : free seat selection and bulkhead seat for autistic passengers and companions, booking with ‘DPNA code’ for extra support.
The airline has collaborated with Dubai International Airport on a comprehensive pre-travel planning tool for passengers with hidden disabilities. The Autism Friendly Guide to Dubai International Airport provides a step-by-step explanation and images of every part of the journey through the airport to boarding, and details what services are available.
Facilities offered to the People of Determination (POD) include complimentary parking in all terminals in Dubai International Airport for 2 hours, Autism Friendly Route through Dubai International Airport which ensures that People of Determination can move through the airport with a dedicated route, priority boarding or board last if preferred, in-flight experience based on special needs etc.
People of Determination can take the help of specially trained Emirates staff with Hidden Disabilities Sunflower pins. The Hidden Disabilities Sunflower is a globally recognised symbol for hidden disabilities. Hidden Disabilities Sunflower Lanyard can also be collected and worn.
Emirates is constantly collaborating with multiple stakeholders including Dubai Airports, General Directorate of Residency and Foreigners Affairs, Dubai Customs, Dubai Police, Dubai Autism Centre and Dubai Economy and Tourism to improve the travel experience for passengers with hidden disabilities.
