FedEx launches digital tools to help businesses manage global shipping

Memphis : FedEx has introduced a new set of digital tools aimed at helping businesses handle customs, duties and other requirements involved in international shipments.

Called Global Trade Navigator, the service brings together tools covering the shipping process from planning and documentation to customs clearance and reporting. FedEx said the initiative is intended to help businesses identify potential issues earlier and reduce unexpected costs.

The launch comes as international sellers face growing challenges around import rules and delivery charges. According to FedEx's 2026 Small Business Trade Index, 68 percent of small and medium-sized businesses said their customers are regularly surprised by duties at delivery, while 60 percent reported revenue losses from refunds or abandoned purchases.

Among the new offerings is FedEx Trade Planner, a free online tool that allows businesses to check Harmonized System codes, estimated duties and taxes, fees and documentation requirements before shipping.

FedEx Ship Manager will also provide enhanced options for reviewing product classifications, customs values and country-of-origin information.

For online merchants, a new Duty and Tax app for Shopify will allow import costs to be displayed during checkout.

FedEx is also making trade information available through APIs, while updates to its Import Tool and Reporting services will provide greater visibility into customs activity, payments and international trade data.