Thai Airways adopts CHAMP cargo platform to modernize operations

Bangkok : Thai Airways International is upgrading its air cargo operations with CHAMP Cargosystems' Cargospot neo suite as the airline looks to improve efficiency, digital visibility and customer service.

The Thai flag carrier will deploy the system across key cargo functions, including sales, reservations, warehouse operations, handling, load planning, revenue management and analytics. The move is part of its broader transformation following its rehabilitation process.

Cargospot neo is built on CHAMP's neo Platform, which uses an API-based architecture, automation and embedded artificial intelligence. Thai Airways expects the technology to connect previously separate workflows and provide more real-time information across its cargo business.

For customers, the system is designed to support quicker bookings, shipment tracking and greater visibility throughout the transportation process.

Thai Airways will also implement Cargospot neo Revenue Management, which uses demand and capacity forecasting with dynamic pricing to help the carrier improve cargo yields while balancing market competitiveness and profitability.

Surapon Pisutpattana, managing director of THAI Cargo Terminal Service, said CHAMP was selected based on its established relationship with the airline and the performance of its technology in Thailand's cargo market.

CHAMP CEO Manuel Galindo said the platform would provide Thai Airways with a scalable digital foundation to support growth and strengthen its position in an increasingly technology-driven air cargo industry.